NH
Nomasonto H
1 reviews | Active since May 2019
29 Sept 2024, 12:15
Very tired of ABSA
Am getting tired of this every month I need to ask about my rewards, am thinking of taking my things to another bank. Maybe I will be treated fairly.
Helpful (0)
Replies (2)0
Replies (2)
Absa's replyOfficial
30 Sept 2024, 08:36Dear Nomasonto Hlele Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***1. Kind regards,Group Customer CareRezona Louw
Absa's reply30 Sept 2024, 08:36
Official
Dear Nomasonto Hlele Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***1. Kind regards,Group Customer CareRezona Louw
Absa's replyOfficial
01 Oct 2024, 16:14Dear Nomasonto Hlele
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***1.
Could you provide our office with clear details of your complaint by 10 am on 01 October 2024, to ensure effective investigation and feedback?
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***1.
Could you provide our office with clear details of your complaint by 10 am on 01 October 2024, to ensure effective investigation and feedback?
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL
Absa's reply01 Oct 2024, 16:14
Official
Dear Nomasonto Hlele
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***1.
Could you provide our office with clear details of your complaint by 10 am on 01 October 2024, to ensure effective investigation and feedback?
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***1.
Could you provide our office with clear details of your complaint by 10 am on 01 October 2024, to ensure effective investigation and feedback?
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL