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Stephen D

1 reviews | Active since May 2020

21 Mar 2023, 10:03

Very slow response from Absa FICA department

Good Day

I was requested by Absa to submit my FICA documents. I emailed the documents on the 24th of February 2023 and I uploaded them online through internet banking. I am still receiving messages to complete FICA and when I login to Absa online there is a message displaying that FICA is not complete! Why is it taking so long to update???

0
Replies (8)
Absa
Absa's reply22 Mar 2023, 08:37
Official
Dear Stephen Dalby
 Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is C-***8 Kind regards,Group Customer CareRezona Louw

SD
Stephen D's update27 Mar 2023, 20:48
Reviewer Update
Good Day, I am still waiting for feedback...
Absa
Absa's reply28 Mar 2023, 13:29
Official
Dear Stephen Dalby
 Thank you for your posting.

Please refer to our email sent to your personal email address. Kind regards,Group Customer CareRezona Louw

SD
Stephen D's update08 Apr 2023, 12:03
Reviewer Update
Good Day, I am still waiting for feedback!!!!
Absa
Absa's reply11 Apr 2023, 09:41
Official
Dear Stephen Dalby
 Thank you for your posting.

Please refer to our email sent to your personal email address. Kind regards,Group Customer CareRezona Louw
SD
Stephen D's update17 Apr 2023, 11:32
Reviewer Update
Guess what? I am still waiting for feedback! 😂
Absa
Absa's reply17 Apr 2023, 12:40
Official
Dear Stephen Dalby
 Thank you for your posting.

Please refer to our email sent to your personal email address. Kind regards,Group Customer CareRezona Louw
Absa
Absa's reply17 Apr 2023, 12:42
Official
Dear Mr Dalby

We refer to your complaint posted on Hellopeter.

Thank you for bringing this matter to our attention, the reference number for your complaint is C-***8.

The matter was referred to our FICA department for investigation and feedback.

Our office received confirmation that the FICA on your account has been updated.

We extend our sincere apology for any inconvenience caused.

Based on the above our office will be closing this file.

Regards,

Rezona Louw

Specialist Case Manager: Social Media
Customer Value Management: Customer Care

T +11 ***

Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa

www.absa.africa

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