Very sad

I am very dissapointed by Absa internet banking customer services, i called 3 times and they all cut my calls, the last guy I spoke to Darren, I asked him to please call me back,should the call cut and he said, we are not mandated to call back customers, I explained that it was the 3rd time calling and I was not getting helped, instead they all cut my call, I just need access to funds in my banking app, and I cant reset password, after I have followed all the neccesary steps.