Very rude call centre consultant.

I called the Absa Credit Card division via the Sandton City branch and the call was answered by Okunye or Olunye. This guy is not meant to be employed as he is very rude and has no people skills. He abruptly interjected while I was laying my issue to him even though his interjection was out of context. His manner of conduct when he requested for my ID number was also out of order, please listen to all his callsto confirm if this is the manner he addresses people. First of all, he requested for my ID number, usually when a person requests for an ID number you don't give it all at once as it is human etiquette that they probably need time between me calling the ID number and them writing it down. He rudely advised me that he needs the full ID number. I need somebody from management to pull the call and advise if they think this agent's conduct is in line with the values and service standards of ABSA. I personally think he is out of line and outright rude. He needs to introspect and ask himself if he indeed appreciates his job because personally, I do feel like a person like him shouldn't be within a customer service environment, let alone a call centre. Give him a spade and concrete where he doesn't need to speak to anybody.

The lady who was assisting me from the Sandton City Branch was very thorough and immediately understood my query. She really tried to bring my understanding and frustration to Okunye's attention but for whatever reason the call centre agent didn't seem interested in understanding nor addressing my query. The agent from ABSA eventually released the call without advising me if the issue had indeed been sorted.