VERY RUDE ABSA LOAN ADVISOR

So...I have had such a great relationship with Absa until life happened and for the first time ever I missed my premiums. I got a call from a very rude woman from ABSA loans, call was from *** AT 08:00. So unprofessional and RUDE. I could barely hear her introduction (I doubt she even did), all I heard was she is calling from ABSA loans. The straight ahead she asked me to confirm my details...WITHOUT EVEN GIVING THE REASON. I then asked about that and her responds was "Go to the bank and pay your loan if you do not want to speak to us" THEN DROPPED THE CALL.I mean is this how you treat us when life happens to us and we failed to pay??? Pathetic I must say. I missed my premiums because of my reduced salary and unforeseen personal financial situation and I am currently undergoing debt counselling. If this is really how we are treat during a financial strain then I must say this is HORRIBLE SERVICE.