Very poor workmanship and damages to my property

We have been with Absa for many years. All our accounts, policies as well as home loan has been with them. When I phone with complaints they send out people and most of the time it's maintenance issue, they hardly cover anything. I had a problem with my front door dueto heavy storm and rain, they sent out someone just to tell me it's not covered. The previous complaint was about leak in wall due to the pipe being faulty, 4 guys come out with dirty boots walking up down in my house and checks the pipe by listening to the taps with his ears. They leave, leaving my floors in a state.They don't follow up on anything like other insurers does. Had a terrible experience with one of the companies they sent out. We are sitting with crack in wall, and gaps in our garage door etc. due to poor workmanship. I had to call them so many times the past few days, I don't want to know what my phone bill looks like. I had no one calling me to apologies for the damage. I eventually had to email someone in detail to get someone to call me. They said they will send someone to view the damages. We shall see what happens. My point is care about your clients. Insurance does not come cheap. After this I will definetly change.