Very Poor Show Absa LOans

I have a personal loan with Absa currently and due to adverse economic conditions , I fell behind with my payments. I made arrangements with Absa loans to increase my monthly payments so as to make the shortfall. On due date I found myself again short of funds and tried contacting the Loan Centre to push back my payment date to month end but without success. At the end of June my account was debited with 3,5 months installments without notification or warning. I was told by a very rude consultant in no uncertain terms that it is my responsibility to make contact with them and that they did make contact with me telephonically. I received no calls or messages whatsoever until I saw the first debit I queried it with my branch. I have banked with several major banks over the years but I have never experienced such rudeness as I did today. Absa always tries to portray itself as a caring institution , trust me it is not. Avoid them like the plague ...they do not care about your circumstances or situation , all they want is their money. How you are going to survive is not their problem. Oh I forgot to mention all my debits bounced because of the unexpected payment and I will be charged R150 per debit . I urge everyone to look elsewhere but Absa for financial services , given my personal experiences.