Very Poor Service Plan cover

I took out a service plan with Absa back in august 2020 for my vehicle and i disclosed that i got my vehicle with a certain amount of Odometer readings which was over 120000km. As part of the engagement i was given assurance that the plan would cover cambelt services when i needed the work to be done however, today to my surprise when i needed confirmation from the claims department i am given conditions that were never disclosed when i took out the cover. From the banks side they never even gave me the plan documentation other than the confirmation that i was covered

I am now in position wherein i want to do a major service on the vehicle and do the cambelt service as well as i was assured when i took out the plan. I now hear stories

I am very dissapointed with the service i am recieving from Absa as i have kept up with my commitment to paying the cover on a monthly basis

Take note that the reason i took the policy with Absa was due to the fact that i was financed through them and my vehicle insurance was through them and everything that had to do with the maintainence of the vehicle was by them and the plan was to proceed with them however, i am now uncertain about the decision

Kind Regards TC Marindi