Very poor service (personal loans)

I received provisional acceptance on a personal loan on 10 October 2022 and attached the required documents to the online application. By 12 October I had not received any feedback so I called the call centre. After being on hold for 30 minutes I was given a reference number and an email address to send my payslips and bank statements to (already provided online), which I did, and was asked to call back with a case number once my documents were confirmed received.

On 13 October I received an email stating that my reference number was incorrect. I rep**** requesting that my application be searched on my ID if possible. No response.

On 17 October I called the call centre again to ask for the correct reference number and was given the same case number as before. I stated that I received feedback that this number was wrong and was asked to just send it again, which I did *again*, and then call back when I get a case number from the creditadmin email.

To date I have received NO feedback. I cannot believe how disjointed and inefficient this service is. Never have I received such poor service when applying for a loan. No one has had any interest in helping me at all.

The entire process has been beyond disappointing. I am about to give up on this loan.