Very poor service from credit card division

<p>I app**** online for a credit card on the 2nd of December. The application was approved and on the same day I emailed the required documents to ABSA at ********** <p>On the 5th of December I received an email from ABSA where they confirm that they received my documents.</p> <p>On the 8th of December the couriers delivered my credit card and I also gave them the required documents that were asked for.</p> <p>On the 9th and 10th of December I tried to use my new credit card but the card did not work. I went to a branch in Meyerton to find out what is going on. At the branch they told me there is a problem with the proof of residence I sent to ABSA. We signed an affidavit in the branch to confirm my address. They then told me they need to (FICA) approve it and then they will let me know if it is approved.</p> <p>On the 12th of December I received an SMS that the documents were reviewed and I am now FICA compliant.</p> <p>On the same day I try to draw money and I couldn’t. So I went to a branch at Mall of the South to find out why my card still does not work.</p> <p>The lady called the credit card division and they couldn’t’ see that there is anything wrong. The lady then told me the card should be working in the next 2 working days.</p> <p>After 2 working days the card still did not work. On the 19th of December I went again to the branch in Meyerton. They told me that they are waiting for the documents to FICA and also I must send it to ********** again. I told them at the branch I already have sent them my documents and also gave it to CCD as well as already resolving the proof of residence issue. They then called back the credit card division and they escalate the issue. They told me that the credit card division will call me which still didn’t happen. I do not want to go back to a branch as I already spend close to 5 hours in the ABSA branches trying to sort this out.</p> <p>I am really feeling hopeless with ABSA as I tried over and over to get this sorted out. It looks like they going to leave me no other option but to switch to another bank.</p> <p> </p> <p> </p>