Very poor service from ABSA Kolonnade

On Monday I went to the Kolonnade branch to get a new debit card. On Tuesday I went to buy groceries and stood with a red face after my card has been declined. I had to use my internetbanking to transfer money to my son's account so that he could pay for the groceries. Since Monday I haven't received any SMS's when using my card. I walked out of the branch thinking with that everything with this new card would be like the old card. No my daily limits are not the same and I don't receive SMS's when using the card. I don't have time to go back when someone hasn't been doing their work.