Very Poor Service From ABSA HOC

Our House burnt down on the 2nd of June 2019. Claim was logged on 3rd of June 2019. After massive fights they eventually appointed a contractor in October 2019. There are various disputes which they struggle to resolve. They do not give feedback, they query and question everything. Their monthly rent is not paid in time. I have to request the rent every month. They pass the blame to the Engineer and the loss adjuster. They cannot answer simple questions. I hate Absa HOC Insurance. The service is pathetic! I've tried to escalate various disputes to superiors, but have had no success this far.