VERY POOR SERVICE FROM ABSA GRAAFF-REINET

Yesterday Monday 24 Jan 2022 power was cut at my home while 44 degrees outside. Went to the local municipality. According to them they had opened a new bank account and my money for the last two months had been deposited into the wrong account. Was said that all banks returned the money to deponents account except for Absa. Send me to the bank to have money reversed back into my account so that I can deposit it to the new bank account of the local municipaliry. Went to the branch to have money reversed. In the past two very nice ladies called Zena and Felicia would sort out any problems that I had. This time there was a new face. I was told that I must send an e-mail and I will be sorted. Send an e-mail immediately as interest had been added to my municipal account. It would only be reversed on my prove of payment. Followed up to call centre a day later as my e-mail had not been read yet. Was informed to wait 21 days. Explained that the situation is urgent and was advised to go back to branch. Spoke to the manager of Absa Graaff-Reinet. Tried to explain my situation. She refused to assist me and referred me back to sending an e-mail. She was rude from the start and I never got the impression that she was trying to serve me as a longtime customer of the bank. My municipal services was reconnected and I was asked to have the matter sesolved by Friday or my services would be cut again. I find it totally unacceptable that Absa Graaff-Reinet refuses to assist me. They could at least have given me a contact nr. This is an urgent matter that cannot take months to resolve. (If I have to wait 21 days everytime for a respinse to my e-mail). The bank manager of Absa Graaff-Reinet did not even give me a chance to finish. She interupted me before hearing the full story and just refused me any service. I am highly contemplating to move my account from Absa as I have lost all faith in the bank.