SD
Siyasanga D
1 reviews | Active since Feb 2024
29 Feb 2024, 13:14
Very Poor Service for a Prospective Client
I app**** for a Merchant Account for my business on the 12/01/2024 and l still have not been given feedback with regards to the account being finalised.I have missed a couple of deadlines for my Online Store to go LIVE but still no response from ABSA Merchant Services.I have sent several emails and made phone calls to Annanius Maritz who is ignoring them absolutely as l am not getting any response from them.This is very poor customer care.At least the consultant should give me feedback so l can take other routes if l have to.Ignoring me is not good at all.
Helpful (0)
Replies (1)0
Replies (1)
Absa's replyOfficial
29 Feb 2024, 17:45Dear Siyasanga Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***3. Kind regards,Vanessa CroweGroup Customer Care
Absa's reply29 Feb 2024, 17:45
Official
Dear Siyasanga Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***3. Kind regards,Vanessa CroweGroup Customer Care