MH
Mongami H

1 reviews | Active since Aug 2023

14 Aug 2023, 19:11

Very poor service

HI

I'm very disappointed to say the least with the poor service I received from Absa after such a long time I've been a client my issue is with vehicle finance account my account is currently advanced/ahead with my payments however a sherrif was sent to my home that caused a lot of distress to myself and my family I previously had errors , made the necessary arrangements and communicated with the relevant parties HOWEVER I'm still being BUL**** and threatened with sheriffs. I still l called numerous times to get a resolution however some of their staff were RUDE and not willing to meet me halfway instead he told me he is rushing home I don't know if that the training or teaching their stuff received.

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0
Replies (1)
Absa
Absa's reply15 Aug 2023, 09:07
Official
Dear Mongami  
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. Your reference number for this complaint is C-***9. Please be advised that an email has been sent to you requesting information. Once received, we will investigate further.
  
Regards Pravesh Bejay Absa Bank Group Customer Care