MH
Mongami H
1 reviews | Active since Aug 2023
14 Aug 2023, 19:11
Very poor service
HI
I'm very disappointed to say the least with the poor service I received from Absa after such a long time I've been a client my issue is with vehicle finance account my account is currently advanced/ahead with my payments however a sherrif was sent to my home that caused a lot of distress to myself and my family I previously had errors , made the necessary arrangements and communicated with the relevant parties HOWEVER I'm still being BUL**** and threatened with sheriffs. I still l called numerous times to get a resolution however some of their staff were RUDE and not willing to meet me halfway instead he told me he is rushing home I don't know if that the training or teaching their stuff received.
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Replies (1)Absa's replyOfficial
15 Aug 2023, 09:07Dear Mongami
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. Your reference number for this complaint is C-***9. Please be advised that an email has been sent to you requesting information. Once received, we will investigate further.
Regards Pravesh Bejay Absa Bank Group Customer Care
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. Your reference number for this complaint is C-***9. Please be advised that an email has been sent to you requesting information. Once received, we will investigate further.
Regards Pravesh Bejay Absa Bank Group Customer Care
Absa's reply15 Aug 2023, 09:07
Official
Dear Mongami
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. Your reference number for this complaint is C-***9. Please be advised that an email has been sent to you requesting information. Once received, we will investigate further.
Regards Pravesh Bejay Absa Bank Group Customer Care
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. Your reference number for this complaint is C-***9. Please be advised that an email has been sent to you requesting information. Once received, we will investigate further.
Regards Pravesh Bejay Absa Bank Group Customer Care
