Very Poor Service Delivery ( Absa Home Loan)

I am very disappointed in Absa Home Loan due to the fact that I am banking with Absa my whole life, now I app**** for a home loan, (Not the first time) and they never came back to us, other banks was fast and professional to give me a full bond. We app**** on the 7th February, and every day from the 10th February we emailed and phone without any luck. On the 15th only received a email stating " we have motivated to our own deal maker" . Nothing after that. I am frustrated about this poor service, if I phone no one can assist me or tell me anything. Is this how Absa are working. I will be moving to another bank that will look after my concerns. Very poor.