Very poor service delivery

<p>Hi There, so I have had a credit facility with ABSA now for approx the last two and half years and I have only had great service from them in the past untill recently when I decided to increase the limit on my credit card and completed the application telephonically (which was the same way I got the card in the begining) any how I completed the application and submitted all relevant information relating to the limit increase. I was told that it would take 24 to 48 hours to know if the aplication would be succesfull or not, not once since the application was processed have I heard anything from them and when I as a client call to follow up, nobody can tell me anything, the response I get is that a teamleader would contact me before end of bussiness that same day, it has been almost a week now since the application and I have still not gotten any response from them. I really feel that this is not the correct way in treating your clients.</p>