Very Poor service

ABSA Is the most useless bank when it come to handle personal issues, My father in law passed away on 8 March 2019, me and my wife went to ABSA RTB Because his savings account was with ABSA Rtb we wanted hear what is the way foreword to handle a case like this, they told me that ABSA will freeze the account till further notice, ABSA took our contact details because there was some paperwork that we need to complete to pay of the dept on his credit card, the money was supposed to come out of his Savings account, after completion of all the documentation, we took it to ABSA RTB so that they can send it to there deceased department Two weeks went past and we didn’t heard anything from ABSA, we went to ABSA Rtb to hear if there is any feedback, ABSA Rtb gave us a number for the deceased department and a mail address, we tried 100’s of time to phone them, but no one is answering the phone, we send mails to the department and there is no feedback. On September the 28th 2021 and 30th Sept 2021 we received a message via whattsapp that ABSA handed us over to a attorney firm to pay the dept on the credit card, but because ABSA couldn’t do there work, now I have to pay the dept on the credit card ABSA, sorry, but I won’t pay the credit card, my father in law was not staying with me, he was responsible for his own accounts and doings You can inform the attorney that I wont pay the credit card