HvdW
Helena van der Watt
1 reviews | Active since Dec 2020
27 Jan 2023, 07:51
Very Poor Service
I have been trying to get closure letter for my and my husbands credit card ABSA credit cards since the 9th Jan, we have been sending emails and calling run out off Airtime being send from pillar to post and no action not even and email to explain TAT or any feedback. I even went to ABSA Woodbridge Kemptonpark branch thinking it will be quicker and still no feedback just wasted my expensive petrol on poor service. These emails was send from *** and *** and emails was send to ***. My ID nr *** and my husband is ***. I need this resolved urgenlty.
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Absa's replyOfficial
27 Jan 2023, 11:55 Dear Helena Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***4. Kind regards, Vanessa Crowe Group Customer Care
Absa's reply27 Jan 2023, 11:55
Official
Dear Helena Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***4. Kind regards, Vanessa Crowe Group Customer Care