Very poor service
ABSA bank Kathu What extremely poor service received from ABSA Bank Kathu! I went into the bank at 8.45 am this morning, just to reinvest a fixed deposit that matured today, something that takes 2 minutes to do! I waited for 1 and a half hours before I was attended to. Waiting that long for service just gave me the time to rethink reinvestment with ABSA! So defenitely no reinvestment because I have no time for such rediculously poor service. We went to the bank on Saturday, but they were closed because of loadshedding, this is really very bad from such a large business! ABSA you need to up your game in Kathu, Kathu is growing by the day and if you expect to be a relevant business here you need to improve very quickly!
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Replies (1)Absa's replyOfficial
02 Feb 2023, 12:15Dear Anthea Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***2. Kind regards,Group Customer CareRezona Louw
Absa's reply02 Feb 2023, 12:15
Official
Dear Anthea Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***2. Kind regards,Group Customer CareRezona Louw
