Very poor service and or lack of knowledge as to how their systems work

Cash send:My name is Yvonne Dooks.The recipient claimed that she never received the cash of R600 I sent via cash send in March.I logged a complaint at the Southgate branch and continue to follow up with the contact centres but to no avail.The branches had no idea what to do I ended up going with the recipient to the Campus Square branch and spoke to the branch assistant Thembikile and almost three months later still no response .The bank informed us at the time that the money was withdrawn but the recipient claims not to have received it We requested an investigation be done at the ATM Sophiatown but stil nothing had been done .