Very poor service and no response to claims, queries and emails

Submitted a home insurance claim early February. After a long silence I got a reply that agents were very busy in the area (which is understandable given the weather damage in our area) and I should submit a quotation for repairs myself. After submitting and following up multiple time, I got intermittent responses. I tried phoning today and after 13 minutes on the phone and long waiting, the line died and I didn't get a call back. I have now sent multiple emails to many different email addresses without success. Claim no: ***

I also have ABSA vehicle finance and I also sent a query on 11 March about my account reflecting an almost R30k higher balance from one month to the next without any reason. I have followed up again but no response.

ABSA, please! This is just not good enough. Please help.