SM
Simone M

1 reviews | Active since Sept 2014

29 Apr 2015, 06:34

Very poor service and help from ABSA with *****

There has been ********** transactions made on my debit card in Lusaka, Zambia. Absa released my money into a foreign country and allowed my bank account to go into overdraft , where it is impossible with my account. Authorization and security are questionable for that. On the 28th of March I went to Absa Amanzimtoti where they told me everything is settled only to find out 3 days later that nothing has been done. On the 2nd of April I went back again, redoing the whole procedure on logging a complaint on the *****. On the 11th of April they gave me feedback and did not file all the documents, I returned to Absa Amanzimtoti where they told me they will not help me and I needed to return home and go to my nearest branch. On the 13th of April I went to Absa Woodlands where they completed the paper work. On the 28th April I found out that my case has been closed and thrown off because it was logged incorrectly from the branch's side. Everytime Absa shifts the blame on someone telling me that the other persons did not do their job. Everytime Absa insures me that I can relax and they will give me feedback, where I am following up on my own, everytime finding out unpleasant news.

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Replies (1)
Absa
Absa's reply29 Apr 2015, 13:32
Official
Hello simimaritz,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd