VERY POOR SERVICE ABSA

I've recently opened accounts at Thavhani mall branch and also registered for absa online banking and cellphone app. As per my request limits where not loaded and app couldnt make any payment. Now am unable to make transfer to my old bank so my debit orders can go through however was told to phone online banking . when i escalate the matter to the branch manager she told me shes on lunch and needs to go pick up her child. Now ive asked them to closed the account due to poor service and was told the cant close it today. please assist . contact