UL
Unica L
1 reviews | Active since Jul 2012
27 Nov 2019, 06:32
Very poor service
We are going on the 3rd week that I am waiting for feedback from ABSA regarding my credit card application when I call to cancel and accept another banks offer you pleed with me not to and promise to have it finalized by COB but days have gone past yet again and still no response or any feedback from ABSA. I am not an ABSA client and thought I'd give ABSA a chance but now I understand why ABSA is the most complained about bank and a reminder as to why I left ABSA so.many years ago.
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Absa's replyOfficial
27 Nov 2019, 12:15Dear Unica Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next hour . Kind regards,Rezona Louw Group Customer Care
Absa's reply27 Nov 2019, 12:15
Official
Dear Unica Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next hour . Kind regards,Rezona Louw Group Customer Care