Very poor service

I am very disappointed by the service I’m receiving from your bank. My account is frozen and no one contacted me to inform me, until I got an error trying to withdraw money from the ATM that it was frozen for FICA. Your bank is not FICA compliant anyway because I transacted on the account for a week, before you could freeze it for FICA 🤷🏾♀️. I am now being told that I need to go and do finger prints at the department of home affairs, I do not have a chance to go queue at the department of home affairs and I want to close the account instead. The branch manager at Northgate mall told me that your bank does not allow me to open and close an account for a reason that I do not have a chance to go to the Home affairs Dept. Now, it seems like I’m being forced to bank with your bank by default, I do not transact on the account, it’s been a week, I don’t have access to my funds. What kind of a service is this ?