Very poor service

Walked into ABSA bank lambton for the first time since they opened, waited at the check in desk for 20min, no one even acknowledged me, I eventually walked up to the security Gaurd and asked who can assist me and he couldn't even help or tell me who can help me.. I then spoke to one of the other customers that were waiting there and he said we need to write out name on a clip board on the table and he has been waiting for a very long time. After waiting there for about 20min I got up and stopped a lady with a very bad attitude that was walking passed that I think was the branch manager and she said we must wait as there is only one consultant and she would get some one else to assist us. I eventually walked out as no one was assisting. After being a client of ABSA for more than 15 years I am disgusted with what happened today and I think it's time for a change.