RvdO
Richard van den Ordel
1 reviews | Active since Feb 2015
12 Nov 2019, 12:37
Very poor online user experience
Logged on to the updated Absa Online Banking now, I am not a client, but my wife is. What a poorly designed, un-intuitive and inflexible platform. I shudder to think of the millions paid to the designers to come up with such *******. Glad I don't bank with them!
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Replies (2)
Absa's replyOfficial
12 Nov 2019, 14:51Dear Richard Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next hour . Kind regards,Rezona Louw Group Customer Care
Best regards,
Absa's reply12 Nov 2019, 14:51
Official
Dear Richard Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next hour . Kind regards,Rezona Louw Group Customer Care
Best regards,
RvdO
Richard van den Ordel's updateReviewer Update
12 Nov 2019, 15:08No need to call thanks, anyway large scale design changes like that take months to build, test and roll-out. Just wondering if they actually do user testing before public release?
RvdO
Richard van den Ordel's update12 Nov 2019, 15:08
Reviewer Update
No need to call thanks, anyway large scale design changes like that take months to build, test and roll-out. Just wondering if they actually do user testing before public release?