VERY POOR KNOWLEDGE AND CUSTOMER SERVICE ABSA

My wife has had an account at ABSA for over 17 years and because she was in the country on a visa and using a passport she needed to update her details every time the visa was renewed. We both put up with the changing of rules and poor understanding by the bank staff on how this issue was meant to be handled. However now that she has a South African ID book (permanent residence) and ID number we wanted to update her details once and for all with the ID document. On going to our local branch (Brits in the North West) the customer services agent informed her that she could not update her details with her Green South African ID book as she would need "A letter from Home Affairs stating that she was not using her passport anymore" This was the straw that broke the camels back with my wife and within 30 minutes she had opened a new account with FNB with her ID book and no issues at all. She will be closing her ABSA account this week and saying goodbye to the years of poor service she has endured. - VERY POOR KNOWLEDGE AND CUSTOMER SERVICE ABSA