Very poor customer service

I have homeowners insurance with Absa Insurance. My stove top broke 4 months ago. It is insured under the policy. I loaded a notification regarding this failure. I was contacted by an appointed consultant and told to get an assessment done by me because they don't service the area, despite the fact that I live in a fairly built up area. I did this, submitted the information and heard nothing since. I have contacted Absa Insurance 5 times and each time I was told that they would follow up and contact me back. Never got contacted back. I finally got hold of the guy who was responsible for the assessment and by his own admission, he tried to phone me once after I submitted the claim. I didn't answer and he never bothered to contact me again. I still have had no proper feedback on replacement. Absa is always happy to take my premium but not happy to help out.