Very Poor Customer Complaint Resolution

An Action Line fraught with 'Buck Passing' and lack of any concern for Customer Satisfaction. See my Mail to the Office of the CEO Good Morning Ms Rantsane You are probably not aware but I can report that late yesterday, after I had to personally telephone Thapelo Seitlamo, my Account issue was rectified. However considering it has taken 3 weeks and over 25 E Mail contacts to various ABSA Employees including ones to your CEO and yourself I am not sure it counts as a successful outcome from ABSA's point of view., From the numerous standard 'will provide feedback in x amount of days ' replies, which actually achieve nothing, to having to personally follow up on promised actions with your senior personnel ( Vanessa Crowe) I am very disappointed with the level of service I received. I would like to think this would become a case study in your training programmes on how not to handle a complaint, but looking at comments on 'Hello Peter' I can see that in fact nothing has been learnt from other ABSA customers who have had similar experiences.