Very Poor Customer Care/No Adherence to commitment

Absa's Customer Care is **********ly poor. <br> The first consultant never dealt with my application appropriately. When I phoned the call center, no one could get a hold of him and he promised to call me back by the end of the day. He never called back and the matter was resolved by another consultant 5 days later!!! Overall a process which they undertake to take 2 days took 20 days to be resolved.<br> More recently when I followed up on an issue, the consultant did not hold the line and proceeded to talk with other operators about other clients' financial matters commenting on how low their balances are. When she realised her mistake she put the phone down in my ear.<br> When I called back another consultant proceeded to argue with me about the certification of my ID. Absa clearly states that if you are a client then the document does not need to be certified. I did however submit a certified copy but she still was very rude and disrespectful and said that no one will handle my application.<br> In any other instances consultant always mention the waiting times without even listening to clients request first. Overall they have been rude, unprofessional and ***********.