VERY POOR ABSA I DIRECT INSURANCE CLAIM

Absa I direct insurance is the worst insurance I have dealt with in my life. My house got damage from a big hale storm, proof of damage including videos taken while the storm was taking place and they still have stories. They put separate claims in even if it was one incident now you must make Co payments on every single claim number. I have been phoning them every single day since the storm took place they don't even call you back after they say they will. The claims was registered 12 days after I reported the incident. I have spoken to numerous people, princess, katlego, kelebogile AND liezel. How do they process so many claims if it was one storm. Only on the 25th October 2018 liezel sent me an email where the storm took place 13 October 2018. It is unacceptable to treat n client like this but absa I direct does not hesitate to collect premiums every month!!! I told them I am going to take it further and the consultant just said it is okay then. I won't refer anyone to get insurance with absa I direct.