Very irrate unheard customer.

See below emails...same reply ...no proper investigation....im at my wits end now. Good day Janine ,

Please note below , as per the email sent in 22/12/2017.

Acc no : ********** 5

- Kindly note that we note the content of the email below and we request that you urgently provide us the copy of the court order so we can amend our records accordingly.

Thanks

Regards

Nqobile Sibiya | Debt Review Officer | DC : Terminations ABNS816 Absa, [9 lothbury Avenue , Auckland Park 2001] Absa.co.za

Respect | Integrity | Service | Excellence | Stewardship Helping people achieve their ambitions – in the right way

 Please consider the environment before printing this email

CONFIDENTIAL

> > > > -----Original Message----- > From: Janine Naidoo ********** > Sent: Fri, 22 Dec 2017 16:07:30 +0200 > To: Debt Reveiw Terminations ********** > Subject: Re: StatementMRS J HENDRICKS [EC: a066163b] > > I was told this was still under investigation why are you terminating my > debt review if i have a court order. Please advise and take this matter > futher. > > Kind regards > Janine Naidoo > > On 22 Dec 2017 08:55, "Debt Reveiw Terminations" ********** > wrote: > > > Dear Janine Naidoo > > > > Kindly be advised that account number ********** 5 has been terminated from > > debt review as advised as per below trail mail > > > > Please contact (021) ********** for below request and further assistance > > > > Regards > > Absa Debt Counselling- Customer Management RBC > > 9 Lothbury Street, Auckland Park 2092 > > Office : (***) > > ABJV305 > > > > > > > > > > > > > > > > > > > > -----Original Message----- > > > From: Janine Naidoo ********** > > > Sent: Tue, 5 Dec 2017 15:28:35 +0200 > > > To: Debt Reveiw Terminations ********** > > > Subject: Re: StatementMRS J HENDRICKS [EC: a066163b] > > > > > > Good day. > > > > > > Please advise as to payments made and also if recalculation of amount > > owing > > > has been made as i would like to continue payments to this account in > > order > > > to complete my debt. > > > > > > Kind regards. > > > Janine Naidoo (Hendricks) > > > > > > On 05 Dec 2017 14:48, "Debt Reveiw Terminations" < > > ********** > > > wrote: > > > > > > Dear Janine Naidoo > > > > > > Kindly be advised below noted on account number ********** 5 > > > > > > Regards > > > Absa Debt Counselling- Customer Management RBC > > > 9 Lothbury Street, Auckland Park 2092 > > > Office : (***) > > > ABJV305 > > > > > > > > > > > > > > > > > > > > > > > > > -----Original Message----- > > > > From: Janine Naidoo ********** > > > > Sent: Thu, 23 Nov 2017 23:00:42 +0200 > > > > To: Debt Reveiw Terminations ********** > > > > Subject: Re: StatementMRS J HENDRICKS [EC: a066163b] > > > > > > > > Will send the court order tomorrow as it is saved on my colleagues > > > computer > > > > at work. > > > > > > > > Kind regards. > > > > Janine Naidoo > > > > > > > > On 23 Nov 2017 15:12, "Debt Reveiw Terminations" < > > > ********** > > > > wrote: > > > > > > > > > Dear Janine Naidoo > > > > > > > > > > Kindly be advised that we are not in receipt of the granted court > > order > > > as > > > > > stated below. > > > > > > > > > > Please email it to ********** and ********** > > in > > > > > order for the reinstatement to be reviewed. > > > > > > > > > > Thank you > > > > > > > > > > Regards > > > > > Absa Debt Counselling- Customer Management RBC > > > > > 9 Lothbury Street, Auckland Park 2092 > > > > > Office : (***) > > > > > ABJV305 > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > -----Original Message----- > > > > > > From: Janine Naidoo ********** > > > > > > Sent: Tue, 14 Nov 2017 18:38:46 +0200 > > > > > > To: Debt Reveiw Terminations ********** > > > > > > Subject: Re: Statement ********** 5 [EC: a066163b] > > > > > > > > > > > > Hi Justin > > > > > > > > > > > > I sent you the court order when you requested it. I used the email > > > > > address > > > > > > of a colleague at work. > > > > > > > > > > > > The name was Shannon Kouter. > > > > > > > > > > > > Please check the email address with my attached scanned in copy of > > my > > > > > debt > > > > > > review court order. > > > > > > > > > > > > Kind regards. > > > > > > Janine Naidoo ( Hendricks) > > > > > > On 14 Nov 2017 9:39 AM, "Debt Reveiw Terminations" < > > > > > > ********** wrote: > > > > > > > > > > > > > Good day, Janine > > > > > > > > > > > > > > As per your email dated 25 Oct 2017 > > > > > > > REF ********** 5 > > > > > > > > > > > > > > We hereby to confirm that our termination still stand due to no > > > payment > > > > > > > received for July 2017 > > > > > > > and note that there is no accepted proposal > > > > > > > Therefore account remains terminated > > > > > > > > > > > > > > We require a court order to review the matter > > > > > > > > > > > > > > > > > > > > > > > > > > > > ABLMA4Q | Payments and Defaults Debt Review | Customer > > Operations > > > > > > > Tel +27 (86) ********** | Email: ********** > > > > > > > Absa, Ground Floor, 9 Lothbury, Auckland Park, Johannesburg 2092 > > > > > > > > > > > > > > Respect | Integrity | Service | Excellence | Stewardship > > > > > > > Helping people achieve their ambitions – in the right way > > > > > > > > > > > > > >  Please consider the environment before printing this email > > > > > > > > > > > > > > CONFIDENTIAL > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > -----Original Message----- > > > > > > > > From: Karels, Justin: Absa ********** > > > > > > > > Sent: Wed, 1 Nov 2017 12:47:41 +0200 > > > > > > > > To: DRTerminations ********** > > > > > > > > Subject: FW: Statement ********** 5 > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > Good day > > > > > > > > > > > > > > > > This client has been under debt review since 2011. The > > granted > > > > > order > > > > > > > > stipulated that the client must pay R665.95 per month. The > > > client > > > > > has > > > > > > > > been paying R800.00 per month, this is more than the > > proposal. > > > The > > > > > > > > client also queried the outstanding balance on the account. > > > can > > > > > you > > > > > > > > please investigate > > > > > > > > > > > > > > > > Regards > > > > > > > > > > > > > > > > CONFIDENTIAL > > > > > > > > > > > > > > > > INTERNAL USE ONLY > > > > > > > > > > > > > > > > Justin Karels | Risk Mitigation Officer | Customer > > Operations - > > > > > > > > Western Cape Region > > > > > > > > > > > > > > > > Office: +27 (0)21 ********** | Sisha Fax Nr: +27 (0) > > ********** 30 | > > > > > > > Mobile: > > > > > > > > +27 (0) 82 ********** | Email: ********** > > > > > > > > > > > > > > > > Absa Trade Centre, Unit 9, Ludel Park, Koeberg Road, > > Montague > > > > > Gardens, > > > > > > > > Western Cape > > > > > > > > > > > > > > > > Barclays.com > > > > > > > > > > > > > > > > Respect | Integrity | Service | Excellence | Stewardship > > > > > > > > > > > > > > > > Helping people achieve their ambitions – in the right way > > > > > > > > > > > > > > > > P Please consider the environment before printing this email > > > > > > > > > > > > > > > > From: Janine Naidoo ********** > > > > > > > > Sent: 25 October 2017 18:39 > > > > > > > > To: Karels, Justin: Absa > > > > > > > > Subject: Fwd: Statement > > > > > > > > > > > > > > > > Hi Justin. > > > > > > > > > > > > > > > > As you can see I was corresponding with someone at Absa VF > > but > > > > > > > > received no response to date. > > > > > > > > > > > > > > > > It is unclear whether my email was received but I emailed > > last > > > > > year > > > > > > > > and then this year June asking for a consultant to please > > > contact > > > > > me. > > > > > > > > No one called or emailed. > > > > > > > > > > > > > > > > I lost my job due to retrenchment on the 18th December 2015. > > > Made > > > > > > > > payments since then religiously. But June this year I ran > > out > > > of > > > > > funds > > > > > > > > and was however unable to make further payments. > > > > > > > > > > > > > > > > I'm working for about a month now on a contract basis and > > would > > > > > like > > > > > > > > to ask whether my account can be re evaluated due to me > > going > > > > > under > > > > > > > > debt review since September 2011. > > > > > > > > > > > > > > > > Please note that I will scan through my consented court > > order > > > > > tomorrow > > > > > > > > for your perusal. > > > > > > > > > > > > > > > > I'm desperately hoping that you will be the person to help > > me > > > sort > > > > > > > > this out once and for all. > > > > > > > > > > > > > > > > Kind regards and many thanks. > > > > > > > > Janine Naidoo (Hendricks) > > > > > > > > > > > > > > > > ---------- Forwarded message ---------- > > > > > > > > From: "ABSA - ODP Mail (DEV)" ********** > > > > > > > > Date: 16 Aug 2016 10:42 AM > > > > > > > > Subject: Statement > > > > > > > > To: ********** > > > > > > > > Cc: > > > > > > > > > > > > > > > > Good Day > > > > > > > > > > > > > > > > Kindly receive the attached > > > > > > > > > > > > > > > > Regards > > > > > > > > > > > > > > > > Avaf Processing Centre > > > > > > > > > > > > > > > > Important Notice: > > > > > > > > > > > > > > > > Absa is an Authorised Financial Services Provider and > > > Registered > > > > > > > > Credit Provider, registration number: NCRCP7. This e-mail > > and > > > any > > > > > > > > files transmitted with it may contain information that is > > > > > > > > confidential, privileged or otherwise protected from > > > disclosure. > > > > > If > > > > > > > > you are not an intended recipient of this e-mail, do not > > > > > duplicate or > > > > > > > > redistribute it by any means. Please delete it and any > > > > > attachments and > > > > > > > > notify the sender that you have received it in error. Unless > > > > > > > > specifically indicated, this e-mail is not an offer to buy > > or > > > > > sell or > > > > > > > > a solicitation to buy or sell any securities, investment > > > products > > > > > or > > > > > > > > other financial product or service, an official > > confirmation of > > > > > any > > > > > > > > transaction, or an official statement of Absa. Any views or > > > > > opinions > > > > > > > > presented are solely those of the author and do not > > necessarily > > > > > > > > represent those of Absa. This e-mail is subject to terms > > > > > available at > > > > > > > > the following link: [3]http://www.absa.co.za/disclaimer. > > The > > > > > > > > Disclaimer forms part of the content of this email. If you > > are > > > > > unable > > > > > > > > to access the Disclaimer, send a blank e-mail to [4] > > > > > > > ********** > > > > > > > > and we will send you a copy of the Disclaimer. By messaging > > > with > > > > > Absa > > > > > > > > you consent to the foregoing. By emailing Absa you consent > > to > > > the > > > > > > > > terms herein. This email may relate to or be sent from other > > > > > members > > > > > > > > of the Absa Group. > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > 1. ********** > > > > > > > > 2. ********** > > > > > > > > 3. http://www.absa.co.za/disclaimer > > > > > > > > 4. ********** > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > Please keep this for your reference. Your ticket number is: > > > > > > > [#ID: a066163b-gD5j-rZVf-C3t2-649RluMxNDha#] > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > >