Very irrate unheard customer.

I went under debt in 2010 was granted or placed under debt review in 2011. Absa has never adjusted my payment plan has repossessed my car twice already and today has attempted to repossess it again for non payment. I contacted there queries department last year via email for help as i was struggling financially to make ends meet and wanted a little break on my payments. I was retrenched on the 18th December 2015 but religiously still paid my account. I was unemployed until September last year. But in June i skipped my payments due to being jobless. A Mr. Justin Karelse was sent to my place of residence and i called him back to state my case. In all this time i have been struggling to make contact with anyone at absa to try and arrange a payment plan. No one responded positively. Then a Mr Peter Steenkamp contacted me via sms just before Christmas last year and i responded back via sms to tell him to call me after 18.00pm at night as i wasnt able or allowed to take calls during the day and he never did. A new person arrived at my place of residence tonight to repossess my car. I am shocked and amazed at this service provided from Absa and just want to be heard and my case reviewd by Absa.

I am at my wits end now....Please please can you assist me.

Kind regards Janine Naidoo (Hendricks)