Very frustrated with absa lacks poor communication skills and pathetic service

Very bad experience with absa bank today went to the Phoenix branch in Durban pathetic service they required me to give them my fica documents which I did and then kalay advised me my problem will be sorted however I even requested for her to call me she has not still waiting for them to unblock my account which they never inform me that it was unblocked only when tried to access my funds I am unable to do so pathetic service simply this this bank