Very frustrated by ABSA's poor customer service

Consultants at ABSA are unable to solve my problem. They keep on sending me to the Action line. I have been to the Action line 4 times there is no response at all. I have asked for the senior manager's email address. I am not winning there either. All I want is for ABSA Homeloan to remove a "hold" from my account.

Someone from ABSA called Rezona and sent me an email trying to address the issue but she disappeared. Managers like Berly Idenson are not responding to emails