VERY DISSAPOINTMENT WITH ABSA BAD SERVICE, STAY AWAY FROM ABSA BANK

I AM WRITTING THIS REVIEW WITH A HAVY HEART AND VERY DISSAPOINTED BY ABSA ***** DEPARTMENT, I REPORTED A CASE WHERE SOMEONE USED MY CARD IN THAILAND WHILE I WAS SLEEPING IN SOUTH AFRICA ON THE 12 OF SEPTEMBER 2023, EVEN TODAY I AM STILL WAITING FOR FEEDBACK FROM THE INVESTIGATOR BY THE NAME OF BUSISIWE MOGALE, ALWAYS I HAVE TO CALL IN OR SEND 100 OF EMAILS ASKING HER TO CALL ME FOR UPDATES, SHE DOESN'T CALL ME, EVEN NOW AS I WRITE THIS REVIEW I AM STILL HOLDING THE LINE FOR THE INVESTIGATOR OR HER MANAGER NO ONE IS PICKING UP AND IS THE 28 OF SEPTEMBER ALREADY, STILL NOW FEEDBACK, THE SAPS GOT BACK TO ME LAST WEEK ALREADY REGARDING THIS CASE AND I'VE SENT EVERYTHING THROUGH TO ABSA BUT STILL NO FEEDBACK, I REGRET WHY DID I CHOOSE TO BANK WITH ABSA BECAUSE NOW MY LIFE IT'S STUCK AND I STILL DON'T KNOW WHAT'S GOING!!!! I LOGGED I COMPLAIN AND I WAS PROMISED TO GET FEEDBACK WITHIN 72 HOURS, BUT STILL NOTHING HAPPENED, ABSA IS NOT THE BANK TO BANK WITH AND I WON'T DARE RECOMMEND ABSA TO ANYONE, RATHER LOOK AT OTHER BANKS WHICH VALUE THEIR CUSTOMERS BECASUE OUR MONEY IS NOT SAFE WITH ABSA ANYONE CAN HAVE ACCESS TO YOUR ACCOUNT WITHOUT YOUR PERMISSION INLUDING PEOPLE OUTSIDE OUR COUNTRY. I AM REALLY HEART BROKEN......................! I AM VERY ANGRY !