very dissapointed and upset

hi absa, verry dissapointed with the ***** department. 1 someone opened another credit card for me online. no 2 im getting smses that i must collect it in Polokwane, i dont even know where it is i stay in south Jozi. no 3 i escalated the matter and now see scarm bare i must pay the initiation fee of that card i didnt even app**** for. PLEASE ABSA I HAVE BEEN WITH YOU FROM 2004 COUNT THE YEARS AND YOU DO THIS TO ME FIX IT I DO HAVE ONE CREDIT CARD FEW TRANSACTIONAL AND SAVINGS ACCOUNTS I DONT NEED ANOTHER ONER AND YOUR ***** DEP DISSAPOINTED ME AGAIN FIX I case no ASZA-2*** VERY UPSAID HAWY R40000 I DONT WANT IT CANCEL PLEASE WITH THAT STUPID FEE OR I AM TAKING THIS FURTHER