Very dissapointed

I am very disappointed by the level of service of getting from Absa. I have made a payment on 27/05/2025 to an external bank account of a colleague, only to find out that the account was closed. I have gone to Absa on the 28 or the 29th to have that reversed it was confirmed that the money will be reversed and expected the process atleast to take about 48 hours. It is now more than a week money not reversed and now having no trust with my bank