Very dissapointed

They caught me again!<br> After convincing me not to cancel my Credit Card in 2013, by upgrading me and informing me that there would be no admin fees, I received a msg on Friday saying my account is in arrears - no ref number or anything. Same account that I havent used since the upgrade. Patricia answered my call to the call centre on Friday by arguing as to why there shouldn't be any fees, without any explanation as to why m account is in arrears. She also refused that I speak to a Supervisor as apparently they only work until 16h00. I had to ask several times as to what the outstanding amount is and was informed she can only give me the amount once I indicate when I will pay. Pathetic all-round and again validating my reasons for moving to FNB in the first place. I'd like to find out how my account is in arrears and to cancel it immediately!!!