Very Disppointment - Very poor services

<p>It is the second time I had receive "pathetic" poor service from ABSA. I am deaf and had difficulty communicate with them. I received the sms from ABSA to tell me to collect the credit card in the area that I used to live. I had move to new location 11 years ago. Since they no longer posted the registered mail. I had to collect the renew card from the branch. At first they usually sms me to let me know the card is ready for collection and asked me which branch. I rep**** via sms to tell them which branch with no problem. And this year of all the sudden they just send to the old area where my account originally created. I sms them that to please transfer to the branch near where I live, no reposne. I then email them twice becuase I did not recieve any response. then I ask my mom to phone them on my behalf, the last person spoke to mom is useless. she said to her I must call phone. Mom yelled at her that she is ****** stupid becuase she told them I am DEAF. She couldn't help. And now my credit card is expired and lying at Cresta Branch. I need ABSA to transfer the card to Centurion branch. I am wit end. I feel ABSA has no idea to communicate to the DEAF client. I am so annyoed and angry with the poor services, it is getting worse. I really don't know what to do!! How can I get ABSA to get in their head I am DEAF and answer my email!!! I am seriously thinking closing the account and go open account at another bank that have better services. Very disappointed with ABSA as I have been with them since Trustbank formed ABSA.</p>