VERY DISGUSTED CUSTOMER SERVICE

Good afternoon, i would like to share my experience with ABSA BANK, I was wrongfully debited twice on my account, i had to call in numerous times to try and resolve it. I was transferred from pillar to post, each consultant had a different story to give me, i also went into my branch and not even the lady or the manager could solve my problem. I have been waiting from the 23rd February 2018 to today the 09th March 2018 to get my refund. Nothing yet i am been given different excuses now it has to do with the system controller team leader who wants me to wait until Tuesday 13th March 2018. When we owe the bank we are been harassed at work and home but when we have to be given a refund we get told we just have to wait. I am utterly disgusted with the service i have received from ABSA. Very, very bad disgusting customer service. This loan was settled in November 2017 but they just keep on debiting our account twice in the month without a care in the world. Needless to say the lady promised to call me back on the 23rd February 2018 and after i had threathened to publish on Hellopeter she finally responded on Tuesday 6th March 2018 at 15:46 they should go to there recordings as they say conversations are recorded as to what has transpired.