Very disgusted and ashamed of whatever they want to call it because it was not service

ABSA CREDIT CARD DEPARTMENT

Making Sure that you are Going out of your way to make life even more frustrating and difficult in these difficult times.

And the sad thing being, it’s not an unknown procedure, the very sad thing, it is something so enormously

I WOULD REALLY APPRECIATE FOR THIS MATTER TO GET ESCALATED TO SOMEONE WITH AUTHORITY……

. TO THE TOP MANAGEMENT – I DEEPLY FEEL THAT An APOLOGY FROM AN ACTUAL MANAGER WOULD BE THE LEAST I CAN EXPECT BUT KNOW BETTER, IT WILL NOT HAPPEN, I DO NOT KNOW WHY I AM A PREMIUM BANKING CUSTOMER BUT I GET WORST TREATMENT AND LESS RESPECT

You know I used to be with FNB for 10 years, Nedbank 5, Capitec 2, Discovery 1, Standard Bank 3, and ended up going back to ABSA because I always said that I never had issues.

This has now been going on from the 26 March: On the 26th March of I app**** for my first credit card which was approved pending verification, while on the phone with the consultant she confirmed that she received all the documents and that she was going to escalate to the next department that was also on the 26th March. I went to the branch on Saturday 27 March 2021 because I had a problem accepting the quote from my online banking which I was assisted with at the branch. I was advised that because the verification has already been done, it will take between 5 to 7days for the card to get printed and the couriers to get in contact with me for delivery. They were going to phone me for arrange of my card delivery (this would have been totally acceptable, and I would have been more than happy with this) However It all only turned into the biggest nightmare headache and disgust of my all my banking problems eve

Staring on Monday 29 March, I have been contacting ABSA every single day following up on my application, and every day they had the same excuse, the application is with verification who are not getting hold of me, this is utter nonsense, cause I am sitting with my phone right next to me, I am working from home and therefore I will get fired if I do not answer my phone, so this is the worst excuse ever, however this is the same excuse they used every single day up to the 27, when the lady told me that the application will expire.

I was furious HOW IS THIS EVEN POSSIBLE, I have been phoning every day to try and get this sorted I haven’t received absolutely any response or assistance from ABSA, she said that she will escalate a will phone me on Thursday.

GUES WHAT!!!!!!!!!!!!!!!!!! Thursday when I phoned the application expired. I would really like to hear from you please how do you explain this as acceptable, it’s disgusting.

Being very calm through this not losing my temper with any of the consultants, I then re-app**** for another card, which was approved. After the approval, I straight away contact ABSA and the lady said that the documents were received and verified and will be escalated to the cards department as for ow it will only be delivered this was Monday!

When I phoned on Monday……………………………………………. the application was still by verification this was now after the lady on Friday verified and and escalated the application, and promised me an outcome without 2 days. No yesterday she said I must wait another 4 days to phone.

So, for the second time around, I am being messed around for something that takes 5 days.

MY SON IS IN HOSPITAL I NEED THE MONEY LIKE YOU HAVE NO IDEA, I have a premium and cheque account and now going for and home load and opening for both my children accounts also my son's youth credit card,

But I am so disgusted, I just want to close all my accounts and never ever look back.

I was promised, profoundly sincerely that this will not ever happen again cause my first application has expired, after I needed the card and medical emergency my daughter needs urgent medical assistance, which after I was initially at Basa they said 48 hours. After that 48hours I phoned every single day and receive the exact same excuse every single day apparently, they couldn’t get hold of me, (amazing that when the lady phoned on Thursday she came straight through without any issues) how is this explainable, acceptable client survive or whatever ABSA promised their client, I am so upset, disappointed, offended no sickened of the level of customer support and customer satisfaction received for ASBA regarding this. , well I pulled my billing from my cell phone company and there were NO received calls. So, I was punished for something that was out of my hands, and still, I phoned every day, getting treated like a well now word can describe this.

Eventually, after 30 days and daily escalations, my application expired even though they told me that that it wouldn’t cause the matter was escalated. HOW IS THIS POSSIBLE AFTER IT WAS ESCALATED DAYLY.

Well, I now once again I had to apply for a new card done Thursday 29 April 2021, I was holding on the phone when the lady confirmed she has all the documents and all is in order, and that she will send through to verifications once again escalate the matter, and I was promised, assured perhaps 3 or 4 times that she has escalated the matter and that I will defeatedly receive a phone call from verification department, as the documents were conferred received an all in order, exactly the same as the first application.

Are you really surprised to know that when I called this morning – Th people verified the documents over the phone on Friday I don’t know what they did with the documents because it sounds like nothing was done?