DR
Darynn R
1 reviews | Active since Nov 2014
13 Dec 2018, 10:03
Very Disappointing ABSA
I requested ABSA to place a debit order on my cheque account to pay any outstanding value on my credit card monthly. I was informed that this was done in Oct. I received a message to stated that my account is in arrears, which it cannot be if there is a monthly clearing debit order.
The consultant that placed the debit order, placed it on a CLOSED SAVINGS account!!!!!!!!!!!
They are now submitting a default notice to TransUnion for the R103 that was not cleared due to the consultants error. They are refusing to remove this submission. I have a perfect credit score and have never had an arrears.
Very dissappointed in ABSA. I am looking at switch options.
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Replies (2)
Absa's replyOfficial
13 Dec 2018, 17:25 Dear Customer Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved. Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply13 Dec 2018, 17:25
Official
Dear Customer Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved. Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's replyOfficial
14 Dec 2018, 11:29 Hi Darynn, I am Nthabiseng and I will be facilitating your case. Please use the following reference number ***. This confirms that an incident has been logged. I will update you on the matter within two working days. My email address is *** or you can reach me on *** if you need any further details.
Best regards,
Absa's reply14 Dec 2018, 11:29
Official
Hi Darynn, I am Nthabiseng and I will be facilitating your case. Please use the following reference number ***. This confirms that an incident has been logged. I will update you on the matter within two working days. My email address is *** or you can reach me on *** if you need any further details.
Best regards,