Very disappointed in shocking service received by Absa Bank

I am horribly disappointed in the shocking service that I have received from Absa Bank regarding my personal loan application reference number ********** 0504.

I received an sms from Absa regarding a personal loan and app**** online. I then confirmed that all required documentation had been received. On Tuesday 7th November 2017 I received an sms from Absa stating that my loan application had been provisionally approved. I do understand the term provisionally and know that further management steps had to be followed.

I have had to constantly contact Absa as I have receive absolutely no response from them. Every single time that I phone Absa I am told that the application has been allocated by Candice Karulus. I have contacted the call centre every three or so days since, on which every occasion I have had to hold the line for approximately 10 minutes to only be informed that the application is still with a manager but that I would receive a final outcome by 10 November 2017.

Since then the application has apparently been sent back to Candice where she appointed two new consultants to deal with my application. I had to call yet AGAIN on the 24th of November 2017 and spoke to Mohammed at the call centre who informed me that Candice had forwarded the application to her manager Himal and said that I would receive an outcome by 27 November 2017. I called on this date because yet again Absa has proven that they do not get back to you because I am yet to receive any response from them. No email or sms or call. The consultant then stated that Nodomiso Khumalo is now working with my application and once again I am waiting.

The call centre could never put me in contact with any person dealing directly with my application. I am extremely disappointed in the service that I have received from Absa and all the above persons who have apparently been working on my application.

Yours faithfully Pieter