Very disappointed

Extremely disappointed in ABSA – What happened to being the best? I’ve been a loyal ABSA client, but right now I feel completely neglected. I’m in the process of purchasing a plot, and the system has been stuck on “pending” for days. No feedback, no updates, nothing. As a client, I expect transparency and efficiency, not to be left in the dark wondering if my transaction is even moving forward. I trusted ABSA because they’ve always been known as one of the best banks in South Africa, but this experience makes me question that reputation. If this is how ABSA treats clients during important financial transactions, then I’m genuinely concerned about what the future holds. I don’t want excuses — I want answers and proper service. ABSA, it’s time to step up. — Brian David