Very disappointed customer with Absa Legal and Hear office

I am very disappointed at Absa. I firstly thank them for sorting my issue for the MBA fitness. However this problem has started again in December and January where money is being deducted out of my account and I was advised to contact them immediately which I have done in December and there was no response then again yesterday the 24th of January my account was deducted from MBA Fitness. I have received a email to contact them and ask why they are deducting. However I do not have any Information as that is a spam company. I am very disappointed that Absa doesn't want to assist for me to get my money back. Things are very hard during this pandemic and we can't be allowed for money to just be taken out of our account and Absa head office doesn't want to assist. I have been a loyal customer from childhood and Absa was always with me now when I have a situation I must go and contact a company I don't even know off.. please assist ASAP