Very disappointed and frustrated

It took me under 10 minutes to open a private banking account with ABSA , but forever to close the account as I can’t afford the bank charged anymore. I requested the closure of the account since 06 September 2020 till to date to assistance received with the account still incurring charges. I will not pay any bank charges from the date I requested the closure of the account, numerous phone calls and visit to the branch yielding no results at all. I requested my credit card limit to be reduced as I want to pay off the account and close it and no assistance. Why should it take over 3 months to simply ask for an account to be closed? Re: C-***9 [AOL: ***]close account [ ref:_00D1r1GluM._5005J670Mv:ref ]

Re: C-***6 [AOL: ***]close account [ ref:_00D1r1GluM._5005J6Zxfv:ref ]