MG
Mariska G
1 reviews | Active since Jul 2018
19 Jun 2020, 13:55
Very disappointed
I explained that I need the money today to register my daugher for her SACAI matric exams. The closing date it today... I had to do a debicheck at Pretoria North branch which said it was open untll 15:00 on Google. When I got there at 1340 I was informed that tje branch closed!!! Thank you ABSA!!! Mow my daughter will have to redo her matric year next year!!! Im so stressed!!! I explained the urgency on every single call to every single consultant!
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Replies (2)MG
Mariska G's updateReviewer Update
19 Jun 2020, 15:16Thank you Absa, for fixing the issue in time. Now my daughter can write her matric exams
MG
Mariska G's update19 Jun 2020, 15:16
Reviewer Update
Thank you Absa, for fixing the issue in time. Now my daughter can write her matric exams
Absa's replyOfficial
19 Jun 2020, 15:24Dear Mariska Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. As confirmed during our telephone conversation, matter has been resolved. Thank you so much for the above feedback. Much appreciated.
Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Absa's reply19 Jun 2020, 15:24
Official
Dear Mariska Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. As confirmed during our telephone conversation, matter has been resolved. Thank you so much for the above feedback. Much appreciated.
Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd